What happens after my trial expires?

If, after 30 days, you decide you don’t want to pay for the service we’ll revert your account to a “free for life” package. This means you’ll be able to keep using the data you’ve collected in the trial period for as long as you want, no catches! You’ll also be able to upgrade at any time! If you want to delete your account just email us.

What are email credits and how can I get more?

Email credits are the currency of email marketing. One email credit lets you send one email via the system. Depending on your package we give you either 200 (Premium) or 5000 (Unleashed) per month. If this isn’t enough you can purchase more credits (see our rates here) and, unlike monthly credits, these will stay in your account until used up.

Am I signing up to a minimum/fixed term contract?

Absolutely not. When you sign up we’ll process your payment, and every month thereafter on a month plus one day rolling basis. After this time, your account will be deactivated and your card details will be deleted from our system. Once you have cancelled your account, you will still be able to use intouchcrm during this period.

What extras can I get? Any hidden charges?

As well as email credits you can also purchase a customised email template for your organisation (ranging from £75 - £495* [excl.VAT]) or additional telephone support at just £5 per month.

*for international users: ($120 - $792) and (€92 - €612)

Why do you operate with a month plus 1 day rolling contract?

We want to ensure that the billing process for intouchcrm is as simple as possible. When you sign up for the full version of intouchcrm, you provide your card details so that we take a recurring card payment on the same day each month that you signed up. There is no complex part payments to be set up, just a simple charge for the amount of users you have on the same day each month.

As long as you use the system, you will be billed on the same day each month for your use of intouchcrm. If you do decide to cancel then you will have access to intouchcrm for a further 32 days and will be charged 1 final payment where after your account will be deactivated and your card details deleted from our system. By operating this way, we minimise the contract position for you and ensure there is one simple charge billed for each month.